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Life Coaching

How to “Click” with your patients. “Gaining Rapport”

FACT:-

IF THERE IS NO RAPPORT BETWEEN A PATIENT AND A THERAPIST, SUCCESSFUL COMMUNICATION HAS LESS THAN 5% CHANCE OF BEING EFFECTIVE.

Everything we experience is represented internally in our nervous system. Without being consciously aware of it our five senses (as a reflexologist we deal with only 3) are constantly receiving and processing information about the world around and within us.

As a therapist have a look at the way in which you present your information and you will get a feeling for whether it is right. If you listen to yourself, you will notice whether you use all three systems in your consultation. If you don’t then maybe you should think about adjust your approach to patients and treatments to increase results.

For our purposes (as Reflexologists) there are 3 “Different” types of people in this world – (in scientific terms there are 5).

For our purposes there are:-

  • Visual people,
  • Audio People and
  • Kinetic people.

(The other two are olfactory (Smell) and gustatory (Ingestion) systems.)

Although one person may have the characteristics of 2 or more of these traits, they will always be one of the three which will be dominant over the others. – Someone may see images of events, yet feel when things are right, however they prefer how things sound to them when in a consultation. Each one of the 3 types of people have different characteristics which we can utilise to our advantage. Also each of these 3 types of people talk in their own language (and as the saying goes, people like people like themselves.)

By using this ammunition we can quickly establish a communications link between our patients and us as therapists. This is done by simply tuning into what language they speak. The real beauty is they won’t even know you are doing it!!

A brief analysis of the three types of people

  • A Visual person will say they see things, they get the picture,  A Visual patient will store information as images and pictures.
  • An Audio person will hear what you say, things will sound good and want you to listen to an idea. An Audio patients will remember conversations word for word,
  • And a Kinetic person will say that things feel right, hold that thought, I don’t grasp that. Kinetic patients will store information as to how they felt at the time.

As you can appreciate it is no good talking to someone who’s a visual person and asking if they hear what you are saying – because chances are they won’t, this is simply because the language you are talking in isn’t comparable to theirs. Hence why we use their language to communicate effectively with them, as people like people like themselves.

The information below will give you more of an insight into the workings of the three different types of people, without going overboard (I hope). I believe by reading through it you will feel that what I am saying makes sense and the responses from your patients will be visibly clearer from the moment you incorporate these simple techniques.

Audio patients.

Audio patients tend to relaxed when they sit in a seat. They have a tendency to tilt their head to one side, they breathe from the centre of their chest in a methodical manner. Audio patients are renowned for talking to themselves and can be easily distracted by outside noises, the telephone ringing fro example. Audio patients tend to be very susceptive to the type of background music used throughout a treatment. With an audio patient you need to present everything in a sequential manner as they process information sporadically, this means they are slower to recall memories than say a visual person. Care needs to be taken when talking to them as they are more responsive to tone, pitch and pace of the conversation.

You need to ask questions like or use phrase like:-

  • Does it sound good?

  • Let’s talk about that for a while,

  • Give an account of yourself.

  • What’s your body saying?

  • What’s the hidden message?

  • I hear you. It rings a bell. That clicks.

 

Kinetic patients

Kinetic patients respond better post treatments as they have experienced the treatment / event. They tend to be heavier boned individuals and tend to breath from the lower half of their bodies. They tend to drape over things, talk in a slow manner pronouncing words individually. This is because they are trying to get a feel for things. Kinetic people take a long time to digest what they are thinking or saying because everything goes through an emotional process. They are usually very touchy feely people,

You need to ask questions like / use phrases like

  • Does it feel right to you? 

  • Have you grasped the point? 

  • I catch your drift / got the drift.

  • I will lead you step by step,

  • Lets’ start from scratch,

  • Lets be cool calm and collected about this.

  • Can you handle that?

  • Hold onto that idea,

  • Let me walk you through this,

………..When talking to kinetic people.

Visual patients

Visual patients will stand or sit very upright. Breathing is from the top of their bodies. They may sit on the edge of their chair, they tend to take great pride in the appearance of all things – their desks are tidy, clothes aligned and smart. Long oral conversations tend to bore them and they will wander off the subject quickly, so as a therapist you will need to give them pictures to follow, these can be from books or images we conjure up in their thoughts. – you need to be more descriptive than for the other types of people, use additional terms and colour, the size of something etc, to add impact. Visual patients tend to speak quicker than most and flit from one topic to another readily.

When you talk to visual patients remember to ask them to describe clearly what they want, how they expect to see the results

Ask questions like / use phrases like

  • I want you to visualize this,

  • Is that a bit hazy or do you have a clear view of it?

  • It appears to me

  • Did you notice how / that

  • What an eyeful

  • Grab a mental image (uses 2 types)

  • Short sighted view.

  • I see what you mean

  • Looks good to me.

  • I get the picture.

As we discussed above, there are 3 types of people. So when you first meet a new patient you need to try to incorporate all 3 types of person.

I.e., Before you see a new patient look at the way you present your own information, as a result you will get a feel for whether it is right and if you listen to yourself you will grasp whether the way you are conveying yourself is right or wrong to the situation.

Another useful Exercise to help master this concept:-

During the next month pick a significant person in your life and listen to the types of words they use. You will notice they will probably use all types of the visual, auditory and kinetic words...but one type will usually be dominate. Then practice translating your language to their system.

If they say "I don't see your point," don't say "Let me repeat it," instead say "Let me show you what I mean."

If they say "What you're suggesting doesn't feel right to me," don't say "Take a different view," instead say "Let's touch upon the points another way."

If they say "I've tuned you out," don't say "You're insensitive," instead say "Lets talk it over."

Now I hope I have conveyed this in a clear and easy manner, without baffling you all. I also hope that it feels right to you and what I am saying, furthermore the concept is easily read and understood.

Pete

Further reading can be found by reading THE LIFE COACHING HANDBOOK by Curly Martin - ISBN 189983671-1.

Finally Remember :- Open ended questions!!!!!

ie

  • How do you feel?

  • How are things?

  • What is happening in your life at the moment?

 


Wheel of Life Exercise

Take some time to consider your life and the following 8 areas within your current climate. Mark each one on a scale of 1 to 10, 1 being terrible and 10 being total happy with yourself and situation in this field.

Career                           …………..

Health and vitality          …………..

Friends and family        …………..

Personal growth            …………..

Money                           …………..

Physical environment.  …………..

Fun and recreation       …………..

Romance                      …………..

Everyone knows that having a balance in life is important. We are more content and more alive and enjoy what we are doing.

The wheel of life exercise allows you to determine whether you are focusing too much on one part of your life and so neglecting others. The wheel is divided into sections. Rank your level of satisfaction with each area of your life.

Directions: As you can see, the eight sections in the Wheel of Life represent balance. Regarding the centre of the wheel as 0 and the outer edge as 10, mark your level of satisfaction with each life area by drawing a straight or curved line to create a new outer edge (see example overleaf). The new perimeter of the circle represents the Wheel of Life. How bumpy would the ride be if this were a real wheel?

Your result shows you the level to which you are satisfied with your balance of life. The more shading there is, the more you are satisfied.  Which areas are you low?  – The areas you are least satisfied with? Make a list of them and rank them in order of importance to you right now.  Taking rank number 1 – the areas of your life you are least satisfied with, answer the following questions. Please note, it not about getting the levels to the outer rim of this chart, merely getting your circle uniformed.

What is it most important to me right now to become more satisfied with this area – money, friends, family or whatever it is?

  • What can I do personally to improve things?
  • What can I ask others to do?
  • How will I know that things have improved – what will I feel, see and hear that is different and better?
  • How much do I really want to achieve more satisfaction with this particular area?

Example of an out of balance wheel

Take the other low areas you ranked, and answer the questions for each of them in order of importance. You may find there is more you can do to improve the balance in your life than you thought. If you want help in gaining balance you become more satisfied with your life at work, home or at play, why not contact us … that’s what we are here for.


WATER OR COKE? - article submitted by Mary Hepburn

WATER
1. 75% of Americans are chronically dehydrated. (Likely applies to half the worlds population.)

2. In 37% of Americans, the thirst mechanism is so weak that it is often mistaken for hunger.

3. Even MILD dehydration will slow down one's metabolism as much as 3%.

4. One glass of water will shut down midnight hunger pangs for almost 100% of the dieters studied in a University of Washington study.

5. Lack of water, the #1 trigger of daytime fatigue.

6. Preliminary research indicates that 8-10 glasses of water a day could significantly ease back and joint pain for up to 80% of sufferers.


7. A mere 2% drop in body water can trigger fuzzy short-term memory, trouble with basic math, and difficulty focusing on the computer screen or on a printed page.

8. Drinking 5 glasses of water daily decreases the risk of colon cancer by 45%, plus it can slash the risk of breast cancer by 79%, and one is 50% less likely to develop bladder cancer. Are you drinking the amount of water you should every day?

COKE
1. In many states (in the USA) the highway patrol carries two gallons of Coke in the trunk to remove blood from the highway after a car accident.

2. You can put a T-bone steak in a bowl of coke and it will be gone in two days.

3. To clean a toilet: Pour a can of Coca-Cola into the toilet bowl and let the "real thing" sit for one hour, then flush clean. The citric acid in Coke removes stains from vitreous china.

4. To remove rust spots from chrome car bumpers: Rub the bumper with a rumpled-up piece of Reynolds Wrap aluminium foil dipped in Coca-Cola.
 

5. To clean corrosion from car battery terminals: Pour a can of Coca-Cola over the terminals to bubble away the corrosion.
 

6. To loosen a rusted bolt: Apply a cloth soaked in Coca-Cola to the rusted bolt for several minutes.

7. To bake a moist ham: Empty a can of Coca-Cola into the baking pan, wrap the ham in aluminium foil, and bake. Thirty minutes before the ham is finished, remove the foil, allowing the drippings to mix with the Coke for a sumptuous brown gravy.

8. To remove grease from clothes: Empty a can of coke into a load of greasy clothes, add detergent, and run through a regular cycle. The Coca-Cola will help loosen grease stains. It will also clean road haze from your windshield.

FOR YOUR INFORMATION:

The active ingredient in Coke is phosphoric acid. Its pH is 2.8. It will dissolve a nail in about four days. Phosphoric acid also leaches calcium from bones and is a major contributor to the rising increase in osteoporosis.

2. To carry Coca-Cola syrup (the concentrate) the commercial truck must use the Hazardous Material place card reserved for highly corrosive materials.

3. The distributors of coke have been using it to clean the engines of their trucks for about 20 years!

Now the question is, would YOU like a glass of water or coke?


HRT Cake - Submitted by P.Wilkinson, for record

Recipe – taken from the internet site on natural HRT alternatives.

This cake contains a number of important ingredients which are highly beneficial during the

 menopause. In particular, the seeds (linseed, sesame, pumpkin and sunflower) contain

 essential fatty acids and phytoestrogens which are vital to health.

 

According to Dr. Marilyn Glenville in the Natural Alternatives to HRT Cookbook.



The Benefits of Phytoestrogens:

·     Provide oestrogen in plant form

·     Control menopausal symptoms

·     Protect against breast and womb cancer and also prostate cancer

·     Help maintain a healthy heart and lower cholesterol

·     Prevent Osteoporosis.

The Benefits of Essential Fatty Acids:

·     Maintain a healthy heart

·     Minimise aching and stiff joints

·     Prevent degenerative diseases like arthritis

·     Protect against cancer

·     Control weight naturally

·     Bring good mental health

·     Control menopausal symptoms.

To also benefit from these seeds, Dr. Glenville recommends mixing one part each of sesame,

sunflower and lightly grind the cereals.

 

Ingredients:

·    100 gr. Soya flour

·   100 gr. wholemeal flour

·   100 gr. rolled oats (porridge oats)

·   100 gr. linseeds

·   50 gr. sunflower seeds

·   50 gr. pumpkin seeds

·   50 gr. sesame seeds

·   50 gr. almond flakes

·   100 gr. cranberries (270 gr. jar) drained

·   200 gr. chopped, dried, non-soak apricots

·   2 inches stem ginger, chopped

·      ½ teaspoon nutmeg

·      ½ teaspoon cinnamon

·      1 tablespoon malt extract

·      3 tablespoons apple or pear concentrate

·      425 ml Soya milk

Method:

·      Put all the dry ingredients into a large mixing bowl and stir.

·      Add the cranberries, concentrate and milk and mix well.

·      Leave to soak for at least ½ hour.

·      Pre-heat the oven to 190°C (180°C hot air).

·      Line a loaf tin (30 x 11 cm) with baking paper and spoon the mixture into it.


This should have a soft dropping consistency, if not, add a little more milk.

·      Cook in the pre-heated oven for about 1 hour 10 mins.

·      Test with a skewer to see that it is cooked through.

·      Slice and freeze the amount not for immediate use
(three days supply can be kept in the fridge).

·      Makes approximately 15 slices

The ingredients can be adjusted according to taste: e.g. use sultanas instead of apricots.

Patients have asked for this recipe so many times, it must be good!!

 

 

Send mail to pv.wilkinson@btopenworld.com with questions or comments about this web site.
Last modified: October 03, 2006